Privacy Policy


1.Happy and Healthy with Jen (Happy and Healthy with Jen, The Healthy Hormone Method, we, us) is devoted to protecting your information that we collect, store and use when you provide it to us on our website: (Site).

2.We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act). Therefore, to comply with this Act, we adhere to its requirements regarding the collection, management and disclosure of your personal information.


3.If you do not want to provide personal information to us, then you have the right not to do so. However, this may affect your use of this Site and/or any products and services offered within it.

What is your personal information?

4.When used within this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act. Generally speaking, personal information is any information that may be used to personally identify you. This may include your name, address, telephone number and email address. If the information we collect personally identifies you, or you are reasonably identifiable from it, then information is considered personal information.

5.We may collect information that is not considered personal information because it does not personally identify you or anyone else. For instance, we may collect anonymous answers to surveys or accumulate information about how visitors and users utilise our website.

6.Your personal information will not be shared, sold, rented or disclosed outside of what is detailed in this privacy policy.

What information may we collect from you?

7.Happy and Healthy with Jen (including The Healthy Hormone Method) may collect the following personal information from you:

  • name;
  • current mailing or
  • residential address;
  • email address;
  • telephone number; and
  • age or birth date

8.We collect personal information about you so we may perform our business activities and functions and to provide the highest possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes only:

  • to provide our services to you;
  • to send communications requested by you;
  • to answer enquiries and provide information or advice about existing and new services;
  • to provide you with access to protected areas of our website; and
  • to comply with any Law, rule, regulation, Lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority.

How do we collect your personal information?

9.We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

  • when you make an enquiry about our services;
  • through your access and use of our website, including when you register as a member of our website;
  • during conversations between you and our representatives;
  • when you ask to be placed on one of our subscription/mailing lists; or
  • when you become a client or customer of ours or otherwise use our products or services.

What happens if we can’t collect your personal information?

10.If you do not provide us with the personal information as detailed above, then one or more of the following may occur:

  • we may not be able to provide our products or services to you, either to the same standard or at all;
  • we may not be able to provide you with information about services you would like, including information about special promotions; or
  • we may not be able to tailor the content of our website to your preferences and your experience of our website may not be as enjoyable or useful.

Site User Tracking Experience

11.We may use tracking software to review and improve your experience of our Site. Specifically, we may use Facebook, Instagram, Get Oiling and Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you can do so on Google’s Site at


12.When you access our website, we may send a “cookie” (a small summary file containing a unique ID number) to your computer. This allows us to recognise your computer and greet you every time you visit our website without the need to bother you with a request to register. It also allows us to keep track of services you view so that, if you consent, we can send you news about those services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate.

13.We use this to research our users’ habits so that we can improve our online services. Our cookies do not collect personal information. By accessing this website with your browser, this means that you accept cookies and that you agree to their use. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users’ movements, and gather broad demographic information. If you do not use the cookies on this website, please note that blocking the cookies may cause the site to function sub optimally.


14.Because our Site is linked to the Internet, and the Internet is inherently insecure, we cannot provide any guarantee in regards to the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.


15.We provide links to websites outside of our website, as well as to third party websites (such as social media sites). These linked and third part sites are not under our control, and therefore, we cannot accept responsibility for the conduct of companies linked to our Site. Before disclosing your personal information on any other website, we advise you to examine the privacy policy and terms and conditions of that website. Third party websites are responsible for informing you about their own privacy practices.

Groups and forums

16.If you participate in a discussion forum, chat room, vault or webinar, then you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Happy and Healthy with Jen, who have access to that discussion forum, chat room, vault or webinar. Please note that individual forums, chat rooms, vaults and webinars may have their own additional rules and conditions. Each participant’s opinion on a forum, chat room, vault or webinar is his or her own and should not be considered as reflecting the opinion of Happy and Healthy with Jen.

17.Please be advised that for any forums or webinars which you attend, recordings can be enabled by a meeting or webinar host. By signing up for any of Happy and Healthy with Jen's, or any other host authorised by Happy and Healthy with Jen, webinar services or otherwise using them in any way, including without limitation by attending any Happy and Healthy with Jen meeting or webinar, you expressly acknowledge that we may make and store recordings for meetings or webinars, and may make such recordings available to hosts and other attendees at the discretion of Happy and Healthy with Jen. If you do not wish to be recorded, then you may leave the meeting or webinar at any time.

To whom will Happy and Healthy with Jen disclose my personal information?

18.We may disclose your personal information to:

  • our employees, contractors or service providers for the purposes of operating our Site or our business, fulfilling requests by you, and to otherwise provide services to you including, without limitation, web hosting providers, meal plan services, supplement providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants;
  • suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
  • any other organisation for any authorised purpose with your express consent.

19.We will only disclose this information if the third party has agreed to comply with the standards in our Privacy Policy.

20.If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at Law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

Direct marketing materials

21.We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, text and email, in accordance with applicable marketing Laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will do our best to utilise that particular method whenever practical to do so. You may opt-out of receiving marketing communications from us any time by contacting us at or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our subscription/mailing list.

22.We do not and will not provide your personal information to other organisations for the purposes of direct marketing.

Security and data quality

23.We take every reasonable step to ensure your personal information is protected from misuse, loss and unauthorised access, modification or disclosure.

24.We endeavour to ensure the security, integrity and privacy of personal information that you submit to us through our Site. However, no data transmission over the Internet can be 100% guaranteed to be totally secure. We strive to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we do our best to ensure its security on our systems.

25.Our employees and the contractors who provide services related to our information systems must adhere to and respect the confidentiality of any personal information held by us.

26.We may hold your information in electronic or hard copy form - or both. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by Law to retain it (whichever is the later).

How long do you retain my personal data for?

27.We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

28.To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

29.By Law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years for Australian Tax Law purposes.

30.In certain instances, you may ask us to delete your data; see your legal rights below for further information.

31.In certain instances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

How can you access and correct your personal information?

32.You may request access to any personal information we hold about you at any time by contacting us at Where we hold information that you are entitled to access, we will endeavour to provide you with suitable means of accessing it (for instance, mailing or emailing the information to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We do not and will not charge for simply making the request and we do not and will not charge for making any corrections to your personal information.

33.There may be circumstances in which we cannot grant you access to the personal information we hold. For instance, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for refusal.

34.If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you can request that we amend it. We will determine if the information requires correction. If we do not agree that there are grounds for correction, then we will add a note to the personal information stating that you disagree with it.

How can you withdraw your consent to this privacy policy?

35.You have the right to withdraw your consent to this privacy policy at any time. If you wish to withdraw your consent to our collection and retention of your data, please contact and we can arrange for your data to be deleted.

36.You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at

37.To unsubscribe from our email database, or opt out of any communications, please contact us at, using “Unsubscribe” as the subject line of the e-mail.

What is the process for complaining about a breach of privacy?

38.If you believe that your privacy has been breached, please contact us at and provide details of the incident so we may investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act if applicable).

Contacting us

39.If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please contact us at We will treat your requests or complaints confidentially. We will contact you within a reasonable time after receipt of your concern or complaint to discuss your matter and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

Changes to our privacy policy

40.We may change this privacy policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page 
41.This privacy policy was last updated on 12 Dec 2020.
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